Informations
Troov is the official tool
to find a lost object in your city
Keep in mind that we do not physically hold the items, we connect you via your Troov ad with the lost and found service.
How to recover a lost object
HOW TO RECOVER YOUR ITEMS ?
- If you find an item during Step conference please drop it at the main registration booth or give to a Security team member
- If you lose an item please fill out Troov form : try to be as specific as possible when describing it
- If our algorithm identifies a match ⚡️ you will receive an email notification
- You will be required to provide a security question to prove your ownership : give an information that you are the only one to know about your item (e.g.upload a picture of you with your item, describe your mobile phone case…)
- As soon as you will be authenticated, you will receive the information to recover your item ✅
Smart Tips
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Value objects can only be returned upon presentation of your identity document so think of bringing an identity document to recover your most beautiful objects.
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