Help Center

1. It all starts with a claim… ✔

• Visitors report their lost item with a form available here
• Professionals check the lost reports and add found reports in their places

2. Troov’s Super Algorithm takes over… 🛸

• If there is a match into the database between one found and one lost item, a maaaatch will happen and you will be warned
• If not, be patient: it can take time before some items are found. Unfortunately, sometimes items remain unfound

3. Wow! You just got a Match ⚡

• You are asked to provide a question and an answer giving an information about the item that allow to proof your ownership without doubt. As soon as the given question allows to check your ownership, you will receive all the information about the way your item can be recovered on site
• If the authentication question is inconclusive, the match is cancelled and you will go back to the previous step. Sometimes items remain unfound…

4. If you are the happy owner of a found item, the place will send you the information to recover your item:🚚

• Pick up restitution to the place (free or paid service depending of the place) following the given information in the match
• Some places can deliver the item where you want (paid service): you can easily manage the delivery through our interface with our partner Tripperty