Last modified: 08/09/2021

The purpose of this confidentiality policy is to detail the conditions under which the company Troov SAS collects, operates, stores and protects personal data relating to users of the website. (the “Site”), and more generally to detail the contractual relationship between Troov and any user of the Site (the Internet).

The site is operated by Troov SAS, a company incorporated under French law registered in Neuilly-Sur-Seine under number 834 337 370, and whose registered office is located at 110 bd Bineau, 92200 Neuilly-Sur-Seine (below “Troov” or “ us").

We thank you for reading this Privacy Policy carefully in order to fully understand the use that will be made of your personal data when you use the Site.

In this Privacy Policy, the expression “personal data”, which may be abbreviated as “personal data” has the meaning defined in article 4 of the GDPR. Likewise, all the expressions we use and which are defined by the GDPR have the meaning which appears in these Regulations.

By using the Site, you agree to the collection and use of your personal data in accordance with this Privacy Policy.

You are never required to share your personal data, but if you choose not to do so, we may not be able to provide you with certain services.

We reserve the right to modify this Privacy Policy from time to time, in which case an amended version of the Privacy Policy will be posted on the Site.

This Privacy Policy was last updated on 08/09/2021.

1. Nature, use of data collected and retention period

The data controller is, within the meaning of the GDPR, the person who determines the means and purposes of the processing. The processor is a person processing personal data on behalf of the controller. He acts under the authority of the controller and on his instructions.
Depending on the Personal Data processed, Troov may act either as Data Controller or as Subcontractor of its clients, professionals.
Thus Troov is responsible for processing users’ personal data, collected in the context of creating and managing the User Account, their browsing on our site and their use of the services. Professionals who subscribe to Troov’s services may themselves be Data Controllers, either for the data collected by their employees, or for the specific Data (eg: addition of a field in the form) that they ask Troov to collect. on their behalf in connection with the use of its services. Troov then acts as a Subcontractor.

1.1 Nature of the data collected by Troov as data controller

As part of the use of the Site, Troov may collect the following categories of personal data concerning users or their relatives for whom the users act:

  • Last name
  • First name
  • E-mail adress
  • Telephone
  • User Profile Photo
  • Connection data (IP addresses, event logs, etc.)
  • For its appointment-making service, address and designation of the places visited as well as the date and time of the visit and the fields that will have been added by the partner place of Troov (ex: order number)
  • For its lost and found management service:
  • List of lost and / or found objects
  • Description of lost and / or found items (including photos)
  • Places and date of loss / find - Any information that the user of the service might wish to add to facilitate research
    Internet users may deactivate their personal account on the Site at any time, but Troov may then retain the information necessary to implement its contractual rights or obligations, comply with its legal or regulatory obligations and / or resolve a dispute.
    Neither the users, nor the professional customers of Troov, nor the Troov teams should enter sensitive information within the meaning of the GDPR on the Troov platform.
    If you contact us, we may keep a record of this exchange, your first and last name, and your email address.
    We may, by means of cookies (see below) and / or other similar technologies, keep the following information: data relating to your visits to the Site, including the type and version of the internet browser you are using ; the type, manufacturer and model of the computer equipment you are using; any website from which you came to the Site; your IP address; the operating system of your computer equipment; traffic data; location data; weblogs and other communication data, whether for our own billing purposes or otherwise; and the resources you access.
    We may also track your use of the Site by means of cookies and / or similar tracking devices.
    Finally, we may monitor and / or record our communications with you, on any channel, for quality, training, fraud detection or compliance purposes.
1.2 Use / purposes

The personal data provided by Internet users may be used by Troov for any purpose for which you have expressly opted for, as well as for the following purposes:

Purpose - Why Personal data staff are used? Quelles sont les Données à caractère personnel utilisées ? On what legal basis Personal data are they personal processed? Combien de temps les Données à caractère personnel sont-elles conservées ?
Account management TROOV users / authentication/ administration For each User: Last name, first name, phone number, E-mail adress, password, login data Necessary for the supply services to which the person concerned is part or performance pre-contractual measures taken at the request of this (acceptance of T & Cs) 3 years from the last appointment or object sharing in case of inactivity of the User Account OR up to request for deletion of from the User.
User sharing an announcement of an object lost / found Description of the object (photo included), place and date of loss, object history and actions Necessary for the supply services to which the person concerned is part or performance of pre-contractual measures, taken at the request of this one (acceptation of Terms of use) 3 years from the last object shared in case of inactivity of the User Account OR up to request for deletion of User share
User sharing an appointment request Meeting place, hour / day, chosen time slot and any other information request by location, appointment history Necessary for the supply services to which the person concerned is part or performance of pre-contractual measures taken at the request of this (acceptance of Terms of use) 3 years from the last appointment made in case Account inactivity User OR until requested deletion on the part of the user
Conducting surveys optional marketing Depends on the purpose of the survey (ex: satisfaction) Consent Responses to questionnaires are kept for 4 weeks at from their dispatch to Troov, At the end of this period, the Personal data are anonymized.
Provision of information to Troov Users (new service, advice practice, modification of a service…) Name, first name, telephone, email, object history, appointment Legitimate interest Until deleted by the User of his account Troov OR until opposition.
Use of the website / app Troov Connection data, IP addresses, hardware used Troov’s legitimate interest Pour les logs de connexion: 6 mois à compter du dernier rendez-vous pris ou objet partagé. Pour l’adresse IP : 1 an à compter du jour de l’enregistrement
Fraud prevention / spam, optimization of experience, reinforcement of security Connection data, Ips addresses, hardware used Troov’s legitimate interest For connection logs: 6 month from last appointment or object share. For the IP address: 1 year from the day of the record
Support aux Utilisateurs (réponse à une question formulée, mot de passe oublié, suivi de livraison…) Name, first name, telephone, email, data from connection, IP addresses, material used, problem statement / detail given, action history / objects / appointments Troov’s legitimate interest 3 years from the request

If necessary, we can contact you by e-mail, phone, chat, SMS or post.
In addition, we reserve the right to use your data once anonymized, for example to produce statistics or reports on the use of our Services.

2. Security of your personal data

At Troov, we know your personal data is valuable and we take data protection and security into account when designing our services. We implement all technical and organizational measures to ensure the security of processing and the confidentiality of Personal Data. As such, Troov takes all the necessary precautions, with regard to the nature of the Data and the risks presented by the processing, in order to preserve their security and in particular to prevent them from being distorted, damaged, or that unauthorized third parties have access to it in particularthrough the following precautions:

  • Presence of confidentiality clauses in all our service contracts with natural or legal persons having access to your personal data;
  • Access to your profile protected by a username and password;
  • Personal data stored on secure servers;
  • Encryption of your personal data during their transport via the https protocol.
    Despite our efforts, the transmission of information over the Internet is never completely secure, so we cannot guarantee the security of your personal data which is transmitted at your own risk.
    All Troov data is hosted within the European Union.

3. Communication of your personal data to third parties

Troov may be required to disclose your personal data in application of a law, a regulation or by virtue of a decision of a competent regulatory or judicial authority. In general, we undertake to comply with all legal rules that could prevent, limit or regulate the dissemination of information or data and in particular to comply with Law No. 78-17 of 6 January 1978 relating to the IT, files and freedoms and the GDPR.
As part of the services provided, we may also be required to communicate your personal data to:

  • Any company of our group, a company of our group being defined as a company controlling Troov, controlled by Troov or under the same control as Troov within the meaning of article L.233-3 of the Commercial Code;
  • Our employees, agents, partners and service providers such as our hosts as part of the provision of services
  • Our professional clients with whom you enter into a relationship using our services
  • Our business partners if you have consented to be contacted by them for commercial purposes, these partners may be Troov customers such as those with whom you have yourself been in contact (for example stores visited by you which have you leads to use our Services) or other professionals who may offer you goods or services.
    Finally, in the event that we take part in a merger, acquisition or any other form of asset transfer, we undertake to guarantee the confidentiality of your personal data and to inform you before they are are transferred or subject to new confidentiality rules.

4. Links to third party sites

In the event that the Site contains links to third-party sites, these would be provided for informational purposes only, without Troov guaranteeing either their content or their availability. Furthermore, browsing on these third-party sites would be subject to the conditions of use and the confidentiality policy of said third-party sites, and Troov cannot be held responsible for the fate of personal data that the Internet user may be required to communicate to said third-party sites.

5. Your rights

Under the GDPR, you have a number of rights in connection with the collection and processing of your personal data.

5.1 Right to information

You have the right to be informed about the collection and use of your personal data, which is the very purpose of this Privacy Policy.

5.2 Access rights

You have the right to access the personal data that we may hold about you. In order to exercise this right for personal data not directly available when you log into your account on the Site, you must:

  • Make this request in writing;
  • Attach proof of identity and address; and
  • Specify the personal data to which you want to have access.
5.3 Right to rectification

You have the right to have the personal data we hold about you rectified if it is inaccurate or incomplete. In order to exercise this right for personal data that cannot be changed directly when you log into your account on the Site, you will need to:

  • Make this request in writing;
  • Attach proof of identity and address; and
  • Specify the personal data you want to rectify.
5.4 Right to erasure or right to be forgotten

In some cases, you have the right to request the erasure of your personal data where there is no compelling reason to continue processing.
However, this right is not absolute and only applies in the following situations:

  • When the personal data are no longer necessary for the pursuit of the purposes for which they were initially collected or processed;
  • When the personal data has been collected and processed on the basis of your consent and you decide to withdraw this consent;
  • When the processing is based on legitimate interests and there is no longer a legitimate interest justifying the continuation of the processing;
  • When the personal data is processed for direct marketing purposes and you object to this processing;
  • When personal data is processed unlawfully;
  • When we need to carry out such erasure in order to comply with a legal obligation; Where
  • When personal data has been processed to provide information society services to a child.
    In the event that this right to erasure applies, you must do the following to exercise this right:
  • Make this request in writing;
  • Attach proof of identity and address; and
  • Specify the personal data you want us to erase.
5.5 Right to restrict processing

You have the right to block or delete the processing of your personal data for the future, under certain conditions described in Article 18 of the GDPR.
To exercise this right, you must:

  • Make this request in writing;
  • Attach proof of identity and address; and
  • Specify the personal data or the processing you want to restrict.
5.6 Right to portability of your personal data

You have the right to obtain and reuse the personal data we hold about you, for personal purposes for different services.
To exercise this right, you must:

  • Make this request in writing;
  • Attach proof of identity and address; and
  • Specify the personal data which you wish to obtain porting.
5.7 Right to object

You have the right to object to:

  • Processing based on legitimate interests or the performance of a task of public interest / the exercise of public authority (including for profiling);
  • Direct marketing (including for profiling); Where
  • Processing for scientific, historical or statistical research purposes.
  • To exercise this right, you must:
  • Make this request in writing;
  • Attach proof of identity and address; and
  • Specify the treatment you want to oppose.

6. Modification of this Privacy Policy

Any changes that we may need to make to our Privacy Policy will be posted on this page and may, if applicable, be notified to you by email.

It is your responsibility to regularly review our Privacy Policy to ensure that you know its most recent version, as this is the latest available version of this Privacy Policy which applies each time you access the Site.

7. Contact

For any questions about this Privacy Policy or to exercise any of your rights described in Article 5 above, please contact us by email at [email protected] .

8. Cookies

When you interact with the Site, we do everything possible to make this experience easy and enjoyable. To this end, when you browse the Site, a web server sends a cookie or other similar tool to your computer equipment.

Cookies are small pieces of information that are sent to your computer equipment when you browse a website and store on that equipment. A number of the cookies we use only last for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and last longer.

However and in accordance with the recommendations of the CNIL, the maximum retention period for cookies is a maximum of 13 months after their first deposit in the Internet user’s terminal, as is the period of validity of the Internet user’s consent to the use of these cookies. The lifespan of cookies is not extended on each visit. The Internet user’s consent must therefore be renewed at the end of this period.

We use cookies and / or other similar tools (such as pixel codes or in-app IDs) for the following purposes:

8.1 Strictly necessary cookies
  • Allow you to browse the Site;
  • Manage your login session so that you can move easily from one page to another on the Site and that your page requests are loaded smoothly and securely.

8.2 Quality

  • Collect anonymous statistical information on the use of the Site (including time spent on the Site) and where you come from on the Site, in order to improve the Site and to learn which parts and functions of the Site are the most popular with Internet users;
  • Remember that you have already visited the Site. This allows us both to identify the number of unique visitors we receive and to ensure that we have enough capacity for the number of Internet users we receive.
8.3 Features
  • Find out if you have visited the Site before;
  • Automatically log in to your account on the Site when you have logged in previously;
  • Prevent and detect possible fraud;
  • Personalize elements of the layout and / or content on the Site in order to improve your experience.
8.4 Others
  • Carry out research and statistical analyzes in relation to your browsing on the Site.
  • We may store information about you using cookies that we can access when you return to the Site.
  • Cookies generally do not contain personal data, but they can include the type and version of the Internet browser you are using, the type, manufacturer and model of the computer equipment you are using, the website you are from arrived on the Site, your IP address, the operating system of your computer equipment and information relating to your Internet connection.
  • If you want to delete cookies that are already on your device, please refer to the instructions of your file management software to locate the file or directory that stores the cookies.
  • More information on deleting or controlling cookies is available at Please note that by deleting our cookies or disabling them for the future, you run the risk of not being able to access certain areas or features of the Site.
  • We work with a number of external service providers who may also publish cookies on the Site, such as:
  • Google Analytics;
  • Google AdWords; and
  • Google maps

This list may change in the future, in which case this Privacy Policy will be updated accordingly.
These external service providers are responsible for the cookies they post on the Site and, for more information on these cookies, you should refer to their specific privacy policies:


Any User has the opportunity to address questions or complaints regarding Troov’s compliance with this Policy, or to provide Troov with recommendations or comments aimed at improving the quality of this Policy, the User may contact Troov by written to the following address: Troov 110 boulevard Bineau 92 200 Neuilly-sur-Seine or to the email address: [email protected]