Lost and Found Service
YOU HAVE LOST AN OBJECT, WE ARE HERE TO HELP YOU FIND IT
Make your loss declaration now by clicking on the following link: I lost something
You can also make your loss declaration by telephone by contacting our Objects Found call center by dialing 0892353535 or 3635
then # 22 *, 7 days a week from 8:00 a.m. to 8:00 p.m.
Our call center agents can answer all your questions and record your declaration.
* € 0.40 / minute excluding any additional cost from your operator
Finally, the Objects-found space also welcomes you in some stations.
To find the opening hours and the nearest space, select your station, click on "Services" in the header menu, then in the menu on the left, click on the heading "Travel Services / Customer Services".
You can also consult the map at the bottom of this page.
The SNCF Objects Found service: How does it work?
1 - Reception and storage of found objects
Upon receipt, the found objects are recorded in the national database.
They will be kept for one month in the Lost and Found space at the station where the item was picked up or at the arrival station for items left on the train.
Perishable or dangerous materials are immediately destroyed.
2 - Entering the declaration of loss
The lost property offices are authorized to receive loss reports at the station or by telephone on 0892 353 535 or 3635.
Now you can file a loss report online.
Your priority is to report the loss of your object by making your declaration of loss either by Internet, telephone or at the station.
Be as specific as possible to facilitate search matches.
An e-mail will be sent to you confirming that your declaration of loss has been taken into account.
3 - The search for your object
National database of objects found on trains and stations compares in real time objects registered by
SNCF agents at the station and objects reported lost by customers.
Our research continues for a maximum of one month from the date of declaration of loss.
4 - Lost property: contact you
If your object is found, you will be informed by e-mail or by phone.
You can then pick it up at the station where it was delivered or receive it, if you wish, at home.
Your object will be returned to you on presentation of an identity document and against the payment of a return tax of € 5 or € 10 depending on the value of the object. This tax contributes to the management costs of the Objects Found service. It will be increased shipping costs if sent home.
5 - What becomes of found objects not returned?
In the absence of return to the owner within 1 month, the object will be handed over to the Administration des Domaines, transferred to a Public Utility Association or destroyed.
To help us better identify you in the event of a loss, here are some practical tips:
You are about to travel…
1. Personalize your objects
Remember to personalize, by any means to your liking, your electronic devices, computers, cameras ... A simple sticker, badge, key ring, ... or any particular sign makes it possible to differentiate between two objects that are very similar like telephones .
2. Label your luggage
Do not forget to label each of your luggage by visibly entering your last name, first name, address and telephone number. Baggage labeling is mandatory for security reasons; it's also a simple way to make it easier for us to identify you in the event of a loss. Baggage tags are available in the stations.
3. Identify the Teddy
For the teddy of your children, remember to write the child's first and last name on the object label.
I found an object
If you yourself have found an object, we thank you for handing it over as quickly as possible to an agent at the station or to the nearest Lost & Found service.
Your contribution is real: this object will be saved in the computer database of found objects, which will give its owner every chance of finding it.
To find the lost property office closest to you:
2. Click on "Services" in the header menu, then in the menu on the left, click on the "Traveler services / Customer services" section.
Did you know ?
are in the week
following the loss.
You can also use the map below to find the lost property office closest to you:
1. In the map below, click on one of the stations that offer the Lost & Found service closest to you.
2. Find all the information (location, hours, etc.) of the Lost & Found service in your station to drop the object.